Terms of Service

About these terms

These terms apply when you use the Sottovoce Languages website or book any of our courses. Please read them before you enrol. They are written to be clear. If any part is not, ask us before you pay.

Our services

We teach Spanish, French, Italian and German online. Our courses include small live group classes, one-to-one lessons with qualified native-speaking teachers, level tests and conversation clubs, run on flexible evening schedules to fit around a working day. Class times, course lengths and prices are shown at the point of booking or are available on request.

Enrolment

You can enrol by booking through our website or by contacting us. Your place is confirmed once we have received payment and sent you a confirmation email. We may suggest a level test first, so you join a group that is neither too easy nor too hard. Places in group classes are limited. We keep groups small on purpose, which means a class can fill up before its start date.

You must give us accurate details and keep your login and class links to yourself. A booked place is for you alone and cannot be shared.

Payment

Fees are payable in advance unless we agree otherwise in writing. Payments are processed by a third party payment provider. If a payment fails, we may pause access to classes until it is settled.

Cancellations and refunds

As a consumer in the UK, you have a 14 day right to cancel under the Consumer Contracts Regulations 2013, starting from the day we confirm your booking. If you ask for classes to begin within those 14 days and then cancel, we may deduct a fair amount for the lessons already delivered. After the cancellation period, refunds are handled according to the policy shown when you booked. Can't make a particular evening? Tell your teacher as early as you can, and we will see what can be arranged, though missed group classes cannot always be repeated.

If we have to cancel a class, we will offer you a replacement session or a refund for that class. Nothing in these terms affects your statutory rights.

Changes to classes

Occasionally we may need to change a teacher, move a class time or merge groups with low numbers. We will tell you in advance and, where a change does not suit you, offer an alternative or a refund for the affected lessons.

Intellectual property

Our course materials, worksheets, audio, video, website content and the Sottovoce Languages name belong to us or to our licensors. You may use them for your own learning. You may not copy, sell, share or publish them, or upload them anywhere else, without our written permission.

Conduct in class

Learning a language means making mistakes out loud, and that only works when everyone feels comfortable. Please be respectful to teachers and fellow learners, and keep the class chat on topic. Do not record classes or share screenshots of other learners. We may remove anyone from a class or conversation club, without a refund, if their behaviour is abusive, discriminatory or disruptive.

Technology

You need a stable internet connection, a device with a microphone and ideally a camera. We are not responsible for problems caused by your own equipment or connection, although our team will try to help if you get stuck.

Our liability

We take reasonable care in teaching and in preparing our materials. We do not promise that you will reach a particular level or pass a particular exam within a set time, because progress depends on many things, including practice between lessons. We are not liable for losses that were not foreseeable, or for business losses. Our total liability to you for any claim is limited to the fees you paid for the course concerned. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under UK law.

Changes to these terms

We may update these terms from time to time. The version in force when you book applies to that booking.

Governing law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

Contact us

Sottovoce Languages
226 Victoria Road
Email: [email protected]
Phone: +44 121 7936385